Guest Quest is made at Shapers. I was responsible for the concept, (game) design, art & animation. I used the following percentage of my skills (at that time).
As a hospitality employee you’re not always aware of how the guest experiences your hospitality. Hospitality already starts with a good telephone reservation and ends when the guest leaves the restaurant after a successful evening. How do employees in the hospitality industry become aware of their own role as a host, and how do you teach them to handle a complaint neatly?
In collaboration with Tourism Utrecht, Taskforce Innovation Utrecht and Mr Hans van Spronsen (Hospitality Expert), Shapers has developed a training game in which hospitality workers follow the path of the guest. The game contains six mini games on different aspects of the hospitality experience, including telephone booking, welcoming the guest, estimating the guest's need, ordering, complaint handling and payment & departure. The catering industry entrepreneur reports to his team and the employees can see their own and each other's progress in the game.
I hope you like my creative work. If you do, maybe we can create something even better together? Please say hello!
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